Question 1

How can I make a booking?

Accepted Answer

You can book in three ways: use our online booking form, message us on WhatsApp at +447546624242, or call +447441485225. Enter your pickup and drop-off details and follow the steps provided.

Question 2

Can I book by phone?

Accepted Answer

Yes. Call us anytime on +447441485225 — our control team is available 24/7.

Question 3

Can I book a return journey?

Accepted Answer

Yes. You can book a one-way or return trip in a single booking, or add the return journey later.

Question 4

How can I pay for my booking?

Accepted Answer

We accept Visa, MasterCard, American Express and cash to the driver. You can pay in full in cash for airport pickups. For home pickups paid in cash, a deposit may be required — contact our office for the applicable amount.

Question 5

How will I receive my booking confirmation?

Accepted Answer

You'll receive a confirmation by email, or via WhatsApp if you prefer.

Question 6

Will I be charged extra if my flight is delayed?

Accepted Answer

No. We track every flight and dispatch your driver based on the actual arrival time, with no extra cost for delays. Changes requested by you at short notice may incur an additional charge — contact our team to discuss.

Question 7

Do you provide extra waiting time?

Accepted Answer

Airport pickups include 60 minutes of free waiting from the actual flight landing time. After that, waiting is charged at £15 per 30 minutes.

Question 8

How do I find my driver at the airport?

Accepted Answer

Your driver will call or text you after you land. If you've booked Meet & Greet, your driver will be waiting inside the arrivals hall holding a name board.

Question 9

Do you offer a Meet & Greet service?

Accepted Answer

Yes. Optional Meet & Greet costs £7 extra. Your driver meets you inside arrivals with a name board and helps with your luggage.

Question 10

What vehicle types do you offer?

Accepted Answer

We offer Standard Cars, Business Class, MPV 6-seaters and MPV 8-seaters to suit all group sizes.

Question 11

How do I choose the right vehicle for my group?

Accepted Answer

Each vehicle listing shows its passenger and luggage capacity. If you're unsure, book a larger vehicle or contact us for advice.

Question 12

How much luggage can each vehicle carry?

Accepted Answer

Luggage capacity is shown for every vehicle type on our site. If you're carrying extra bags, please book a larger vehicle.

Question 13

Are child seats available?

Accepted Answer

Yes. Child seats are free of charge on request, subject to availability.

Question 14

How many passengers can an MPV carry?

Accepted Answer

Our MPVs carry up to 8 passengers. For larger groups, we can arrange multiple vehicles.

Question 15

Are you a licensed operator?

Accepted Answer

Yes. We are a fully licensed Private Hire Operator under UK regulations.

Question 16

Is smoking allowed in your vehicles?

Accepted Answer

No. Smoking and vaping are strictly prohibited under UK law.

Question 17

What are your operating hours?

Accepted Answer

We operate 24 hours a day, 7 days a week, including public holidays.

Question 18

What's included in the fare?

Accepted Answer

Your quoted fare includes airport pickup and drop-off charges, tolls, parking and congestion charges. Optional Meet & Greet costs £7 extra, and additional waiting costs £15 per 30 minutes after the free airport waiting allowance. Changes requested by you may also affect the fare — please see our terms and conditions.

Question 19

Are your vehicles fully insured?

Accepted Answer

Yes. All vehicles are insured for hire and reward and include full passenger liability cover.

Question 20

What happens if my flight is cancelled?

Accepted Answer

Please notify us immediately. We'll reschedule your transfer or issue a refund in line with our policy.

Question 21

What is your cancellation policy?

Accepted Answer

If you wish to cancel your booking, you must notify us as soon as possible. Cancellations made more than 6 hours before the scheduled pickup time will be refunded, with only the 5% payment gateway processing fee deducted from the refund amount.

Question 22

Do I need to keep my phone on during pickup?

Accepted Answer

Yes. Please keep your phone switched on so your driver can contact you on arrival.

Question 23

Which areas do you cover?

Accepted Answer

We provide transfers across the UK nationwide, including all major airports and cities.

Question 24

Can I bring my pet?

Accepted Answer

Pets are not permitted unless pre-approved. Guide dogs and service dogs are always welcome.

Frequently Asked Questions

Booking & Payment

Airport & Flight Related

Vehicles & Services

Policies & Other

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